Scale your business without sacrificing quality

We’ll free you up so you can focus on what matters most: your core business. We help companies small and large by outsourcing their customer service, back office, and sales functions.

Airdesk Customer ServicesAirdesk Customer Service

Cut costs and increase efficiency

In today's business climate, CEOs are always looking for ways to cut costs and increase efficiency. One way to do both is to outsource your customer service and sales functions. Outsourcing these functions can provide many benefits for your organization, including increased efficiency, lower costs, and access to a larger pool of potential customers, all while providing continued top notch service to your existing customers.

A specialized outsourced team can help take some of the load off of your plate so that you can focus on what you do best - running a successful company.

Get started today
Airdesk Customer Services
Industries

We've partnered with companies disrupting numerous industries

Human Resources

Financial Services

Insurance

Logistics

Marketplace

Healthcare

E-Commerce

Human Resources

Financial Services

Insurance

Logistics

Marketplace

Healthcare

E-Commerce

Human Resources

Financial Services

Insurance

Logistics

Marketplace

Healthcare

E-Commerce

Human Resources

Financial Services

Insurance

Logistics

Marketplace

Healthcare

E-Commerce

Everything in all-inclusive

Save time in every area of your life

Customer Care

  • Account Management and Maintenance

  • Billing and Sales Support

  • App/Platform/Software Issues

  • User Adoption

  • Billing and Subscription Support

  • Login Issues

  • Cross-selling and Upselling

  • System/Platform/Tool Error Tracking

  • User Complaints, Suggestions, and Feedback

  • Troubleshooting and Repairs

Back Office Support

  • Claims

  • Appointment Setting

Sales

Payments

  • Payments Screening

  • Dispute Intake and Resolution

  • Complex, Real-Time Technical Support

  • KYC and KYB

  • Chargeback Services

Content Moderation

  • User Social Posts and Content

  • Online Questions, Comments, and Responses

  • Customer Review Monitoring

  • Forum Building and Management

  • Brand Reputation Moderation

Tailored to your business

Training, equipment and office space - provided by us

Omni-channel Support

We support a wide variety of channels including email, voice, SMS, chat, WhatsApp, Facebook, Instagram, Twitter and others.

FacebookWhatsappInstagramTwitter

Tech Stack

We’ve worked with most tools including Zendesk, Salesforce, Intercom, Gorgias and Zoho. We can integrate with your existing tech stack, refine it, or develop a new stack with you from scratch.

GoogleMicrosoftAirtableSlackAsanaZoom

Time Zone Matching

Agents’ hours can be adjusted to your company’s needs, whether it’s Eastern, Central, or Pacific time. We provide 12 and 24 hour support.

PSTESTCST

Customized SOP & Workflow Mapping

Our training specialist will work with you to optimize an existing training module for agents or craft a new one customized to you.

Culture Coach

Our culture coach is on hand to ensure agents are an extension of your team, acting in line with your company’s culture, voice and tone.

Monthly Contract

No long-term commitment before your team is successful during free trial.

Reporting

We create custom reports for clients that track a number of success KPIs,  like CSAT, resolution time, and time to first response.

Quality Assurance

We have dedicated upper and mid-level management to ensure the quality of work is in accordance with your guidelines.

Cyber Security

Our systems are protected by two top cyber security providers to prevent any attacks or data leakages

The process
Testimonials

We're chosen by industry leaders

Start with us today

Free your team from the clutter of a traditional desk and start working smarter with AirDesk today! Sign up for a two week pilot program, for free. No strings attached.