Scale your business without sacrificing quality
We’ll free you up so you can focus on what matters most: your core business. We help companies small and large by outsourcing their customer service, back office, and sales functions.
We’ll free you up so you can focus on what matters most: your core business. We help companies small and large by outsourcing their customer service, back office, and sales functions.
In today's business climate, CEOs are always looking for ways to cut costs and increase efficiency. One way to do both is to outsource your customer service and sales functions. Outsourcing these functions can provide many benefits for your organization, including increased efficiency, lower costs, and access to a larger pool of potential customers, all while providing continued top notch service to your existing customers.
A specialized outsourced team can help take some of the load off of your plate so that you can focus on what you do best - running a successful company.
Human Resources
Financial Services
Insurance
Logistics
Marketplace
Healthcare
E-Commerce
Human Resources
Financial Services
Insurance
Logistics
Marketplace
Healthcare
E-Commerce
Human Resources
Financial Services
Insurance
Logistics
Marketplace
Healthcare
E-Commerce
Human Resources
Financial Services
Insurance
Logistics
Marketplace
Healthcare
E-Commerce
Account Management and Maintenance
Billing and Sales Support
App/Platform/Software Issues
User Adoption
Billing and Subscription Support
Login Issues
Cross-selling and Upselling
System/Platform/Tool Error Tracking
User Complaints, Suggestions, and Feedback
Troubleshooting and Repairs
Claims
Appointment Setting
Payments Screening
Dispute Intake and Resolution
Complex, Real-Time Technical Support
KYC and KYB
Chargeback Services
User Social Posts and Content
Online Questions, Comments, and Responses
Customer Review Monitoring
Forum Building and Management
Brand Reputation Moderation
We support a wide variety of channels including email, voice, SMS, chat, WhatsApp, Facebook, Instagram, Twitter and others.
We’ve worked with most tools including Zendesk, Salesforce, Intercom, Gorgias and Zoho. We can integrate with your existing tech stack, refine it, or develop a new stack with you from scratch.
Agents’ hours can be adjusted to your company’s needs, whether it’s Eastern, Central, or Pacific time. We provide 12 and 24 hour support.
Our training specialist will work with you to optimize an existing training module for agents or craft a new one customized to you.
Our culture coach is on hand to ensure agents are an extension of your team, acting in line with your company’s culture, voice and tone.
No long-term commitment before your team is successful during free trial.
We create custom reports for clients that track a number of success KPIs, like CSAT, resolution time, and time to first response.
We have dedicated upper and mid-level management to ensure the quality of work is in accordance with your guidelines.
Our systems are protected by two top cyber security providers to prevent any attacks or data leakages
This is an example
Example
Example
"I had been putting off finding an outsourced customer service team because I didn't want to deal with the hassle. But AirDesk made it so easy to get started. It was a seamless process to get started. And the way they operate is exactly how I think about a well-run organization. It's truly like having a super charged customer service team in your back pocket that you don't need to manage. I don't know what I would do without them."
Zac Stern
Founder & CEO at Official
"Prior to starting Lighthouse, I was at AirBnB for almost 8 years where customer service was always a top priority. After working with many vendors during my time there, I had reservations about hiring an outsourced customer service and onboarding team. I was introduced to AirDesk and I couldn't be more grateful. The team is organized, cost-efficient, and all-inclusive. For companies who have outsourced in the past, they are well aware of the hidden fees and one-time charges that vendors tack on later. With AirDesk, they made a commitment to sticking with standardized, all-inclusive pricing and haven't added any hidden charges. I look forward to working with them for many years to come. "
Alan Chang
Co-founder & CEO at Lighthouse
"The AirDesk team is a shining example of what can happen when you outsource your customer service to a company that's committed not only to quality, but also efficiency. I was initially worried about giving up control and proprietary information; however, their dedication has made us more profitable than ever before while still maintaining strong relationships with our clients."
Marcela Rodriguez
CEO at Rodeo Auto
